Refund policy

We have a 30-day return/refund policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Be prepared to provide images and a description of the issue with your order. If your item is damaged, defective, or you received the wrong item, we'll provide you with a return shipping label free of charge. If you want to return your item for any other reason, shipping it back to us will be your responsibility.

To start a return, you can contact us at help@minimalosity.com. Please note that returns will need to be sent to the following address: MINIMALOSITY LLC, 5200 S University Blvd, Greenwood Village CO, 80121, United States

If your return is accepted, we’ll either send you a return shipping label, or instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at help@minimalosity.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If we determine that the item is in fact defective, damaged, or incorrect, we'll provide you with a free shipping label to get it back to us and send out a replacement to you immediately.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you want to exchange your item for a different size, color, or another item completely, please reach out to us at help@minimalosity.com. Shipping the item back to us will be your responsibility. Once we receive the item that you want exchanged, we'll either send you an equal value exchange of your choice or charge the difference if the price of your new item is higher than the original.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at help@minimalosity.com.